Celebrity Infinity has the occupancy of 2170 passengers which makes it a mid sized ship. It was built in 2001 and renovated in 2011. I do not know when the next renovation will be.
The décor of the ship was tastefully done with the exception of the artwork around the ship. This might be a thing of what you like and not like, but I found that 98% of the art to be tacky if not completely awfully done. Regardless, this does not make or break a cruise, so we will leave it this thought, I had booked a cruise on Celebrity for a first time cruiser whose only complaint he gave about the ship was the “awful artwork on the ship”. This was not on the Infinity the client was talking about. So this must be an issue with whoever designs Celebrity ships as a whole. I can only qualify myself as an art student, art teacher and professional photographer/artist that I am, the artwork should really be re-thought as it does not go with the Modern Luxury they use as a tag line.
The general public areas are clean and well maintained. They are spacious with the exception of the Rendezvous Lounge, Michael’s Lounge and the actual Park West Gallery which were cramped. It was easy to get around the ship and I was really impressed with low elevator wait times for those of us with mobility issues. Kudos goes to those able bodied people using the stairs. Good for you!
Cuisine on this ship was good. I cannot say excellent as there was some meals not really good at all, but most were tasty and portion size was just right to not stuff you but fill you to the point of not being hungry anymore by the time you are done. This is better for digestion. For those who like the stuffed feeling, food is available 24/7 so pace yourself!
We only visited the SS United States alternative dining once. This is one of Infinity’s specialty dining options. We could not pronounce most of the food on the menu, neither did the descriptions appeal to our pallets. If you are a true foodie type person, you might fare better than us. We ordered the only thing we recognized and didn’t involve food we would not eat, which was Chateaubriand for two. This is basically a very tender beef. It was served in the main dining room, The Trellis Restaurant, one night and was no better or worse than what we were served in the SS United States specialty dining. Thus, we paid an expensive service charge for the exact meal and yet really didn’t feel we got any better ambiance or service then what we had once we got the right table in the main anytime dining option. The cost for this was $90 for dinner. Maybe this will be worth it to those true foodies out there. Just not worth it for us. Although we did enjoy being together for our 30th anniversary.
We were suppose to have traditional seating at 6pm every night in the Trellis Restaurant, however apparently we were bumped when they changed our cabin number to an accessible cabin. We also were down graded in cabin because of availability of accessible cabins in our category. We really didn’t think it would make a difference as all service on a cruise ship should be the same standard with the exception of amenities in higher categories. That is understandable.
I can only comment on what we experience with our cabin, number 3018. We arrived on the ship with a very quick embarkation process. Partly due to my disability, as those who needed wheelchair assistance were escorted quickly through. Our embarkation originally was delayed on the time of arrival because of the ship had just made a trans Atlantic crossing and Immigration officials were going over the records of ship crew and such with a fine tooth comb. Thus we arrived later than what our tickets originally said. Celebrity was great about giving us notice of this on our email accounts that we checked at the pre hotel.
The cabin was ready on arrival and we entered in. It was an inside cabin on deck 3. On a inside corner just by the forward elevators and stairs. This did not prove to be a noise problem during the trip. It remained relatively quiet when we were in the cabin. When we first stepped off the forward elevators to deck 3, we were hit with the smell of cigarette smoke. Although we could not smell it in our cabin, the smell continued through till the next day after complaints from other passengers to our steward was made. Then after dinner that second night on the ship, the smell seemed to be neutralized. We didn’t smell it again till half way through the cruise. It began to be strong again. I mentioned it to the steward. He only said, “There is no smoking in cabins”, to which I replied “That is how it is supposed to be, yet here we smell cigarette smoke every time we open our cabin door or get off the elevators”. Again, when we came back later, the smell had been neutralized (I believe they used an ionizer to neutralize along with air freshener much like Holland America Line did in the past when there was an issue) . There were no other issues after that with the cigarette smell for the rest of the cruise.
The cabin 3018 itself was sizable enough for our 2 wheelchairs and enough room to put our belongings, although the storage was much more cramped then other inside cabins I have been in. There was a lot of wear in the décor of the room. Such as hinges that were hanging and decorative pillows that were frayed and had holes in them. On arrival, the bathroom had mold around the grout of the shower and dirt encrusted in the grout of the floor. It is not discoloration, it was dirt. I know the difference. There were also spots on the floor that looked like dried on lotion or something that has been there for a long time. I never saw any mops being used on the floors when cleaning. They did use a broom and vacuum in the cabins. The bathroom floors will need more than that for care. They should be given a good scrubbing with a brush and bleach or other cleaner that will remove dirt build up. This means it will take more time, but there is no excuse for dirty bathroom floors. The only thing that changed with this issue while we were on the cruise was that they re-caulked around the shower enclosure and along the top of the tile splash around the bathroom. This covered the mold but did not fix the problem.
It was evident that the table surfaces in the cabin had not been cleaned before we entered. There was a straight pin and coffee ring on one of the nightstands. Although we did not keep the tops cleared enough for them to clean them while we occupied the room, it is evident that their policy is to not touch anything on the tops of tables. So we tried to keep our things picked up enough for them to clean the tops, but they didn’t clean the table tops the whole time we were there.
I had requested the first night I saw our stewards, a toilet riser as the toilet seats are very narrow rimmed and too low for me to get up off of, an extra foam mattress topper as the mattress was really too hard, and extra pillows as I require them for medical reasons with my disability. What I was given was, the toilet seat riser, an extra comforter laid under the sheet (no foam mattress topper which I was assured that they have) and 1 extra pillow. Needless to say, I didn’t sleep well the whole 15 days.
I do not know if the issues were my stewards or the category of cabin I was in, but it was not acceptable. I may be use to upper crust cruising and I only had one other experience on an inside cabin with Princess (see my Princess Star Review). I had asked a few passengers we met throughout the cruise what they thought of their cabins. All those we spoke to always seemed to be in suites or balconies. The suites did not have a single complaint, the balconies only commented on the typical (ie: “it was smaller than I expected”), but none thought the housekeeping was lacking. So, I will put most of the issues to be the stewards. Unfortunately, there was no mid cruise “How are we doing” survey that I could fill out like on other cruise lines. They did have a survey at the end, but that is rather a mute cause even though I did fill it out.
Entertainment on the ship was pretty good for the most part. It was pretty typical with a few wows thrown in. I was impressed with the amount of accessible seating they had as well as an option for front row seating if you ask a staff member to take you down to it via back doors. I did not need to utilize this, but am appreciative of the option. The Celebrity band was actually one of the better bands I have seen on a cruise ship. So kudos to Celebrity!
The pools were wonderful! They had lifts for those who are unable to negotiate steps. I particularly liked their warmer therapeutic pools that are salt water and have all the amenities of a spa pool on another cruise line that charges to use it. Celebrity offers it for everyone without additional charges. This was where I would go for therapy for my issues of spasticity. It worked wonders! The recliner spaces around the pools were difficult to get one. People would go early to breakfast and reserve them by putting books and other items on them. Then they would be like that all day till dinner. Sometimes I would see the people in them, but for about 80% of the time, they were unoccupied except for the personal items and a towel. I was only able to get a pool side seat 2 out of 15 day cruise because of this issue. Not all were in the pool either. By the count of how many unused chairs with towels and books, to the amount of people actually in the pool, it did not compute to be even remotely equal.
Art Auctions and lectures were excellent. Park West was the art dealer and they have an out standing reputation with several cruise lines. They kept us entertained during lectures as well as the art actions. Just fun all around.
Celebrity offers a lot of port lectures, especially for the Panama Canal. They had a special speaker on board that knew a lot of the history of the Panama Canal. He held several lectures. Although he was somewhat monotone, if you can get beyond that, his lectures were very informative.
Celebrity has an active night life, unfortunately because of lack of sleep due to the mattresses, we just couldn’t make it to any of the activities after the 7pm show. Just too tired. So we turned in. As for the television programs, you have to pay extra for the good shows. They do show 3 movies a day available to everyone without charge, but most were lacking interest for us. We were somewhat disappointed that this ship did not have a movie theatre or a place to show movies. We always enjoyed doing that on other ships.
Staff was found to be in general nice and friendly. With some exceptions I found a few to be aloof and unresponsive to a hello, but it was very few. We did have issues with our first dining steward the first 2 nights, but when we were changed stations on night 3, we stayed with this new station as the stewards were very friendly and fun to be around. Our cabin stewards seem to take the same attitude of our first dining steward, they were there to fulfill their duties as quickly as possible. They never did acknowledge us by our names. Although to their credit, if they were around at the time we were coming down the hall, they would always nod and say hi or they would open our door for us if they got there first. That is standard acceptable, but they never had a smile on their faces and always seemed so serious, or maybe they didn’t understand English as well as others? We would ask if they got off ship or how their day was and it was answered in one word and sometimes a confused look if we continues to interact with them. So there could have been a language barrier.
The shore excursions personnel was awesome and friendly and helpful. They did their best to get us on accessible tours that we did not have booked already. I had worked before the cruise to get accessible travel tours pre-booked with shore X accessible shore excursions, but they did not have much to offer me. Thus when speaking onboard with the shore excursions, especially Julianne who was much helpful, she was able to even get us an excursion on Cabos San Lucas that was just for us before we opened it to others too.
Didn’t see much of any of the officers outside of the first night of introductions in the show lounge. However, I am sure that had I been in an upper cabin that there would have been more opportunities for this.
Public bathrooms were spotless (including the floors) and were very accessible. I had no issues accessing the stalls marked accessible. Again, I must say, the Infinity was very accessible for those who have disabilities. I think there may have been only two doors that I could not get through easily, but there was always an easy alternative. The elevators could fit two wheel chairs plus about 4 people if you don’t mind a little personal space lost, but that is much better than other ships I have been on.
My rating of Celebrity Infinity: (1-5 stars)
- Décor: 4
- HC inside cabin: 2
- accessibility: 5
- Dining experience: 5 (after Maître D got involved)
- food: 4
- cleanliness around ship: 5
- enrichment programs: 5
- Live Shows : 4
- Pools and hot tubs: 5
- Crew and Staff: 4
- Over all rating: 4.3 stars
To see images of the Celebrity Infinity, visit our Facebook Fan page at http://www.facebook.com/ACruisinTravel and give us a like!